Refund policy

Refund & Replacement Policy

At B2BPackz, we carefully inspect and pack orders before dispatch. Since our products are primarily B2B and bulk packaging supplies, we do not accept general returns or change-of-mind returns.

However, if your order arrives damaged, defective, incorrect, or with a verified shortage, we will review the issue and, where applicable, provide a replacement or refund.

Damaged, Defective, Incorrect or Shortage Claims

Please inspect your order immediately after delivery.

If you receive a damaged, defective, incorrect, or short-delivered order, you must contact B2BPackz within 24 hours (1 day) of delivery.

To process a claim, you must provide:

  • A clear unboxing video showing the package being opened from its original sealed condition.

  • Clear photos of the outer packaging.

  • A clear photo of the shipping label.

  • Clear photos/videos showing the damage, defect, shortage, or incorrect product.

  • Your order number or invoice.

  • A brief description of the issue.

Mandatory Unboxing Video

For damage, shortage, or incorrect-product claims, an unboxing video is mandatory.

The video should clearly show:

  1. The unopened package with the shipping label visible.

  2. The package being opened for the first time.

  3. The products immediately after opening.

  4. Any damage, shortage, or incorrect products found.

Please record the complete unboxing process before removing, disposing of, or altering the original packaging.

Photos alone may not be sufficient to verify certain damage or shortage claims.

Refund or Replacement

Once we receive the required information, our team will review the claim.

If the issue is verified, B2BPackz may provide:

  • Replacement of the affected products, subject to availability; or

  • Refund for the affected products when replacement is not possible.

The resolution will depend on the nature and extent of the verified issue.

No General Returns

B2BPackz does not accept general returns for:

  • Change of mind.

  • Products no longer required.

  • Incorrect product selection by the customer.

  • Incorrect size or quantity selected by the customer.

  • Products that have been opened, used, or damaged after delivery.

  • Products ordered incorrectly by the customer.

  • Custom-branded or personalized products, except where the product is defective, damaged, or incorrectly produced due to an error on our part.

Please carefully verify the product specifications, size, quantity, MOQ, and requirements before placing your order.

Wrong Product or Shortage

If you receive a product different from what you ordered or find a quantity shortage, please contact us within 24 hours of delivery.

You must provide the required unboxing video, photos, order details, and invoice so that we can investigate the issue.

If the claim is verified, we will provide an appropriate refund or replacement.

Claim Timeframe

All damage, defect, shortage, and incorrect-product claims must be reported within 24 hours (1 day) of delivery.

Claims submitted after 24 hours may not be eligible for refund or replacement.

We strongly recommend inspecting your shipment immediately upon delivery and recording the unboxing process.

Custom-Branded Products

Custom-printed, customized, or personalized products are non-returnable and non-refundable, except where the product is damaged, defective, or incorrectly produced due to an error on our part.

Refund Processing

If a refund is approved, the applicable amount will be refunded through the original payment method or another agreed payment method.

Refund processing time may vary depending on the payment method and banking provider.

Order Cancellation

Once an order has been processed, packed, dispatched, or entered into production, cancellation may not be possible.

For custom-branded or personalized orders, cancellation may not be possible once production has started.

Please contact us as soon as possible if you need to request a cancellation.

Important Customer Responsibility

Customers are responsible for checking the following before placing an order:

  • Product specifications

  • Product size

  • Quantity

  • MOQ

  • Product images and descriptions

  • Customization requirements

  • Delivery address

  • Contact details

Please make sure all information is correct before confirming your order.

Our Commitment

At B2BPackz, our goal is to provide businesses with reliable packaging products and dependable service.

While we do not accept general returns, we are committed to fairly resolving verified issues involving damaged, defective, incorrect, or short-delivered products.

Contact Us

For damage, defect, shortage, incorrect-product, or order-related issues, please contact us:

Email: b2bpackz@gmail.com
WhatsApp: +91 8754448651

Please keep your order number/invoice, unboxing video, photographs, and other supporting information ready when contacting our team.